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ITIL 4 Foundation

  • Beginner
  • 16 and older
  • $1,899
  • 16 hours over 2 sessions

Start Dates (0)

  • $1,899
  • 16 hours over 2 sessions
  • Location details will be emailed 7 days prior to training date.
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Class Description

Description

What you'll learn in this itil training:

With the inclusion of several ITSM tools and methodologies like ITIL Service-Value-System along with concepts from other leading frameworks, ITIL4 provides a holistic way of managing Information Technology to support the diverse business scenarios.

ITIL4 Foundation® Certification Classroom Training Course in Atlanta, GA. Guarantee to run workshop.

Being the ninth-largest metropolitan area of the nation, Atlanta has emerged as the cultural and economic center of the Atlanta metropolitan area.

Under the community and industry-led initiative, AXELOS has introduced the ITIL4 Foundation certification. ITIL, the world’s most widely used service management framework has undergone an upgrade in the form of ITIL4.

Be a part of Certification Planner’s 2-day ITIL4 Foundation® exam prep training course in Atlanta, GA for an introduction to ITIL 4 and discover a new way to look at IT Service Management through a Service Value System (SVS). We try to bring the best courseware to you and our courseware is aligned with AXELOS guidelines.

Gain exposure to the seven essential practices of ITIL 4 along with tools, methodologies, purpose, and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System with real-life examples and case studies.

Our ITIL 4 Foundation® Bootcamp includes complimentary access to E-learning material, E-Book, ITIL Foundation® study guide, chapter-end quizzes, exam voucher, and 100% Money back guarantee.

Prepare and pass the ITIL 4 Foundation® exam in very 1st attempt with CP and take the first step into the world of certified ITIL’s.

About certification:

With the inclusion of several ITSM tools and methodologies like ITIL Service-Value-System along with concepts from other leading frameworks, ITIL4 provides a holistic way of managing Information Technology to support the diverse business scenarios.

With this, the overall structure of the ITIL journey has seen a change as well. Two separate designation stream; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) have been introduced.

The course is helpful for all who:

  • Require a basic understanding of ITIL framework
  • Wants to understand how to tailor-fit ITIL to enhance IT service management
  • Has done ITIL 3 Foundations and wants to transition to ITIL 4 methodologies

The course covers the guiding principles of ITIL 4 along with 4 dimensions of Service management. ITIL 4 also encompasses methodologies from other prominent methodologies like Lean, Agile, DevOps to deliver business values.

Prerequisites for ITIL 4 Foundation:

There is no prerequisites for ITIL 4 Foundation and anyone working in the IT service management spectrum can take up this certification and course.

ITIL Foundation Exam Format

  • Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 26/40 marks - 65%

Training Agenda:

  • Introduction to the Course
  • Introduction to ITSM and ITIL
  • Key Concepts in IT Service Management
  • The four Dimensions of Service Management
  • The ITIL Service Value System
  • The ITIL Management Practices
  • Exam Preparation and Tips and Tricks

Please bring a laptop

Refund Policy

Refunds: Classroom Training

Once the CP downloadable study material is shared with the students, the refund policy will be void on the enrollment. 

Certification Planner reserves the right to postpone, cancel the training or change the location in various circumstances like insufficient enrollments, unavailability of instructor due to health issue or other force majeure events like earthquakes, floods, political instability, etc.

Under which conditions can the refund be initiated?

  • If participants cancel the enrollment minimum 15 days prior to the training start date, CP will refund enrollment fees after deducting 10% of total paid fees.
  • In case Certification Planner cancels the training session because of any reason, we give a 100% refund to the candidate.
  • If a candidate withdraws the registration within 15 days or less of the training scheduled date, in such situation candidate will not be eligible for any refund.

Who can claim 100% money back?

In case, the participant does not clear the certification exam, they get a refund for the remaining amount after deducting the re-examination fees.

To apply for 100% money back, applicants need to appear for the examination within a certain number of days. 


If a participant doesn’t clear the examination in the 1st attempt; they can apply for a refund for the re-examination fees. The participant needs to take the re-exam within the time spectrum mention above from the 1st attempt result.

Even if the applicant does not clear the exam in the 2nd attempt; they can appear for re-exam within the time spectrum mentioned above from 2nd attempt result without paying any fees.

However, if the applicant is not able to clear the exam in the 3rd attempt, applicants get the refund of the balance of enrollment fees paid during enrollment for the course. An exception is in the case of Lean Six Sigma (In-House examination) where the participant can reschedule the examination.

The applicant needs to submit their scorecards of all three attempts in order to claim a refund for the course fee.

Note: There is no Money Back Guarantee for PgMP Classroom and Online training.


***

Refunds: Online Training

We share our course material with participants to review and confirm their enrollment. The courseware comes with 7 days money back assurance and the guarantee voids in the following circumferences:

  • After accessing more than 30% of the content
  • No refund requests after 7 days of enrollment
  • All refund requests need to be sent us through email at [email protected]
 

Note: 7-days Money Back Guarantee is valid for PgMP Self Learning.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Certification Planner, LLC

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