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Effective Business Communication

  • Beginner
  • 14 and older
  • $350
  • Virtual Learning
  • 7 hours & 30 minutes

Start Dates (0)

  • $350
  • Virtual Learning
  • 7 hours & 30 minutes
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Class Description

Description

What you'll learn in this communications course:

Better communication skills (with colleagues and clients) can give an organization a huge competitive advantage

Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will result in greater efficiency, more creativity and improved problem-solving.

This Business Communication course is designed to help you improve your communication skills with other people in your workplace. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.


Learning Objectives:

Upon successful completion of this course trainees will be able to:

  • Understand different communication styles and techniques
  • Make a good first impression
  • Build rapport with people
  • Listen effectively
  • Ask and answer questions
  • Promote ideas and handle negotiations
  • Deliver and receive constructive criticism
  • Communicate better with supervisors, colleagues and vendors
  • Understand how communication can define a company's culture.

Detailed Course Outline

  • First impressions and building rapport
    • The importance of first impressions
    • Communicating to build rapport
    • Building positive relationships

  • Verbal communication skills
    • Listening vs hearing
    • Seven ways to listen better
    • Understanding active listening
    • Sending good signals to others
    • Asking good questions
    • Communicating with power

  • Non-verbal communication skills
    • Body language
    • The signals you send to others
    • It's not what you say, it's how you say it

  • Influencing skills
    • Seeing the other side
    • Building a bridge
    • Giving in without giving up

  • Bringing people to your side
    • A dash of emotion
    • Plenty of facts
    • Bringing it all together

  • Sharing your opinion
    • Using I-messages
    • Disagreeing constructively
    • Building consensus

  • Negotiation basics
    • Preparation
    • Opening
    • Bargaining
    • Closing

  • Communication with supervisors
    • Understanding supervisor styles
    • Tips for communicating with supervisors

  • Communication with Colleagues
    • Guidelines for communicating with colleagues
    • Take steps to apologize to subordinates
    • Use appropriate steps to refuse subordinates requests
    • Delivering and receiving constructive criticism

  • Communication with vendors
    • Reject a contract without rejecting the vendor
    • Address a complaint to a vendor

What's included

  • Business Communication Training Manual
  • Certificate of Course Completion
  • 6 Months FREE Repeat Policy

Refund Policy

All cancellations and rescheduling requests must be made in writing and emailed to [email protected]

  • Rescheduling requests made 9 business days before the commencement of the training are free.
  • Rescheduling that takes place within 9 business days of the commencement of the training will incur a $150 administration fee.
  • We do not charge for student substitutions at any time.

We are unable to offer refunds for cancellations.

While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.

We are not able to offer refunds for no-shows or uncompleted courses.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at Training Connection (158)

(4.6-star rating across 158 reviews)
  • Effective Business Communication

    Reviewed by Renee G. on 2/18/2020
    The facilitator, Sandra, was excellent, very knowledgeable in her business communication education and I would love to take another course where she is the facilitator. She was great!
  • Effective Business Communication

    Reviewed by Dalia A. on 5/19/2017
    This class was amazing. J.P. was such a kind and encouraging teacher. She was well educated, engaging, and tailored the message to my class. I would definitely recommend this class to business professionals, especially young professionals, who need help cleaning up their physical and written communication and presence.
  • Effective Business Communication

    Reviewed by Jasmin C. on 2/12/2020
  • Effective Business Communication

    Reviewed by Kristina M. on 2/12/2020
  • Effective Business Communication

    Reviewed by Jorge D. on 10/18/2019
  • Effective Business Communication

    Reviewed by LINH V. on 8/13/2019
  • Effective Business Communication

    Reviewed by Ruby P. on 8/10/2019
  • Effective Business Communication

    Reviewed by Flore L. on 8/9/2019
  • Effective Business Communication

    Reviewed by Kevin L. on 5/23/2018
  • Effective Business Communication

    Reviewed by Anquienette A. on 12/27/2017
  • Effective Business Communication

    Reviewed by Jamie W. on 11/17/2017
  • Effective Business Communication

    Reviewed by Katy Ann S. on 10/14/2015
  • Effective Business Communication

    Reviewed by Alexis C. on 10/14/2015
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Review Summary by CourseHorse

Students have expressed positive feedback about their experiences in the Effective Business Communication classes. They found the facilitators to be knowledgeable, engaging, and passionate about the topic. The facilitators, such as Ms. Carol and Sandra, were commended for their wealth of knowledge and understanding of people. The class was described as amazing, with J.P. being identified as a kind and encouraging teacher. J.P. was praised for her ability to tailor the message to the needs of the class, particularly young professionals who needed assistance with their physical and written communication and presence. Overall, students found the classes to help improve their communication skills for the business setting. Quotes: 1. "I look forward to taking more courses with Ms Carol." 2. "I would love to take another course where Sandra is the facilitator." 3. "I would definitely recommend this class to business professionals... who need help cleaning up their physical and written communication and presence."

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Questions & Answers (3)

Get quick answers from CourseHorse and past students.

Question from Anonymous
Hello, is there an online option for this class?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi there, yes this class is currently offered as a remote class. Click on the green box on top of this page for more information. Thank you.
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Question from Mustafa
How long this class?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi Mustafa, this class is for a day, from 9 am to 4:30 pm. Hope this helps!
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Question from Anonymous
Is this class suitable for young professionals? I wonder at the 14 year minimum age requirement. Thanks.
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi there! This class is aimed at young professionals. Training Connection doesn’t have any younger people attending. Hope this helps!
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Training Connection

Training Connection LLC is a computer and business skills training company.

Our Training Philosophy

Our main focus is to provide exceptional computer desktop and business skills training. We strive to achieve this by following a 5 cornerstone approach:

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