Course Details
$1,895 6 seats left
Start Date:

Sat, Apr 17, 9:00am - May 01, 5:00pm Central Time (3 sessions)

Next start dates (1)

Purchase Options
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. This class prepares you to sit for the ITIL Foundation certificate exam.

Course Outline

Unit 1: Introduction

  • Topic A: Course Objectives
  • Topic B: Certification Requirements
  • Topic C: ITIL Qualification Scheme

Unit 2: Service Management

  • Topic A: Understanding Services
  • Topic B: What Is ITIL?
  • Topic C: Service Lifecycle
  • Topic D: ITIL Processes and Functions
  • Topic E: ITIL Roles and Responsibilities
  • Topic F: ITIL Service and Process Roles

Unit 3: Service Strategy Overview

  • Topic A: Overview of Service Strategy
  • Topic B: Value of Services
  • Topic C: Service Assets
  • Topic D: Business Relationship Management
  • Topic E: Service Portfolio Management
  • Topic F: Demand Management
  • Topic G: Financial Management for IT Services

Unit 4: Service Design Overview

  • Topic A: Key Concepts
  • Topic B: Design Coordination
  • Topic C: Service Level Management
  • Topic D: Service Catalog Management
  • Topic E: Supplier Management
  • Topic F: Availability Management
  • Topic G: Capacity Management
  • Topic H: Information Security Management
  • Topic I: IT Service Continuity Management

Unit 5: Service Transition Overview

  • Topic A: Transition Planning and Support
  • Topic B: Service Asset and Configuration
  • Management
  • Topic C: Change Management
  • Topic D: Release and Deployment
  • Management
  • Topic E: Knowledge Management

Unit 6: Service Operation Overview

  • Topic A: Incident Management
  • Topic B: Event Management
  • Topic C: Problem Management
  • Topic D: Access Management
  • Topic E: Request Fulfillment

Unit 7: Service Operation Functions

  • Topic A: Service Desk
  • Topic B: Technical Management
  • Topic C: Application Management
  • Topic D: IT Operations Management

Unit 8: Continual Service Improvement

  • Overview
  • Topic A: Purpose, Value & Scope of Continual
  • Service Improvement
  • Topic B: Service Measurements & Metrics
  • Topic C: Seven-step Improvement Process

Unit 9: Tools and Technology Considerations

Unit 10: Preparing For and Taking the

  • Certification Exam

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Still have questions? Ask the community.

Refund Policy
In order to receive a refund for a class, you must notify us at least four business days in advance of the first class date of your intention to cancel. 

To reschedule a class, notify us at least four business days in advance of the first class date.
Start Dates (2)
Start Date Time Teacher # Sessions Price
9:00am - 5:00pm Central Time TBD 3 $1,895
This course consists of multiple sessions, view schedule for sessions.
Sat, Apr 24 9:00am - 5:00pm Central Time TBD
Sat, May 01 9:00am - 5:00pm Central Time TBD
6:00pm - 10:00pm Central Time TBD 6 $1,895
This course consists of multiple sessions, view schedule for sessions.
Thu, May 27 6:00pm - 10:00pm Central Time TBD
Tue, Jun 01 6:00pm - 10:00pm Central Time TBD
Thu, Jun 03 6:00pm - 10:00pm Central Time TBD
Tue, Jun 08 6:00pm - 10:00pm Central Time TBD
Thu, Jun 10 6:00pm - 10:00pm Central Time TBD

Benefits of Booking Through CourseHorse

Booking is safe. When you book with us your details are protected by a secure connection.
Lowest price guaranteed. Classes on CourseHorse are never marked up.
This class will earn you 18950 points. Points give you money off your next class!
Questions about this class?
Get help now from a knowledge expert!
Questions & Answers (0)

Get quick answers from CourseHorse and past students.

Reviews of Classes at Computer Training Source, Inc. (14)

Similar Classes

School: Computer Training Source, Inc.

Computer Training Source, Inc.

Since 1991 Computer Training Source, Inc. has offered computer software training classes for business and individuals. We have multiple convenient training centers in Chicago Illinois.

Training can be held at our training centers or at your location. We offer regularly scheduled classes as well as private...

Read more about Computer Training Source, Inc.

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified Chicago educator.

Ready to take this class?
Booking this class for a group? Find great private group events here