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ITIL® 4 Specialist - Create, Deliver and Support is unfortunately unavailable

Thankfully we have 6 other ITIL Classes for you to choose from. Check our top choices below or see all classes for more options.

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ITIL® 4 Specialist: Create, Deliver and Support

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Gain the knowledge and skills to plan, build, and support service value streams within an organization with this ITIL® 4 Specialist course. Learn how to integrate governance, risk, and compliance principles, as well as organizational change management methods, into the service value system. Ideal for IT professionals with an ITIL(R) 4 Foundation certificate.

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ITIL® Foundation Bridge

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Stay updated with the latest ITIL® practices as the ITIL® 4 Foundation Bridge course equips professionals with the knowledge and skills to transition seamlessly from ITIL® v3 to ITIL® v4. Prepare for certification exam success and gain a deeper understanding of the changes in ITIL® with this comprehensive training at a renowned institution.

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ITIL® 4 Specialist - Create, Deliver and Support

  • Advanced
  • 18 and older
  • $2,385
  • 1900 S State College Blvd, Anaheim, CA
  • 24 hours over 3 sessions

Start Dates (0)

  • $2,385
  • New Horizons - Anaheim @ 1900 S State College Blvd Ste 100, Anaheim, CA 92806
  • 24 hours over 3 sessions
  • Online LIVE - Remote Learning
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Class Description

Description

What you'll learn in this itil training:

This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. The associated certification exam voucher is included with this course.

Target Audience

  • Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management.

  • The ITIL 4 CDS Qualification would most likely suit the following delegates:
  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders wishing to develop their knowledge
  • The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Prerequisite

  • ITIL® 4 Foundation
  • Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

Objective

The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ‘end-to-end’ from beginning to end and with continual iterations and feedback loops. There is also focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will:

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
  • Understand service performance, service quality and improvement methods.

Course Outline:

1 - PLAN AND BUILD SERVICE VALUE STREAMS

  • Understand the concepts and challenges relating to the following across the service value system
  • Understand how to use a ‘shift left’ approach
  • Know how to plan and manage resources in the service value system
  • Understand the use and value of information and technology across the service value system
  • 2 - ITIL PRACTICES CONTRIBUTING TO THE CREATION DELIVERY AND SUPPORT OF SERVICES

  • Know how to use a value stream to design, develop and transition new services
  • Know how the following ITIL practices contribute to a value stream for a new service
  • Know how to use a value stream to provide user support
  • Know how the following ITIL practices contribute to a value stream for user support
  • 3 - HOW TO CREATE DELIVERY AND SUPPORT SERVICES

  • Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including understand the use and value of the following across the service value system
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
  • Remote Learning

    This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

    Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

    Refund Policy

    For open enrollment classes, ten (10) business days' written notice is required to reschedule a class with no additional fees.

    In case of a no-show or a cancellation with less than ten (10) business days before class date: 100% of the class price will be due according to the date of original invoice or date of Term Net 30.

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