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ITIL® Capability - Planning, Protection & Optimization

Enhance your service management skills with the ITIL® Capability course at Mountainview ITSM. Learn how to effectively plan, protect, and optimize IT services, and gain a valuable certificate to validate your knowledge in industry practices. Master key ITIL processes and roles, and take your career to new heights.

  • Intermediate
  • 18 and older
  • $2,199
  • 633 W Fifth St, Los Angeles, CA
  • 42 hours & 30 minutes over 5 sessions

Start Dates (0)

  • $2,199
  • Mountainview - Los Angeles @ 633 W Fifth St, Los Angeles, CA 90071
  • 42 hours & 30 minutes over 5 sessions
  • Classes are only held if at least 5 students show up.
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Class Description

Description

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on  industry practices in service management as documented in the ITIL Service Lifecycle core publications. 

The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:
  • Capacity management
  • Availability management
  • IT service continuity management (ITSCM) Information security management
  • Demand management 
Course Syllabus:
  • Learning Unit PPO01: Introduction to planning, protection and optimization 
  • Learning Unit PPO02: Capacity management 
  • Learning Unit PPO03: Availability management 
  • Learning Unit PPO04: IT service continuity management (ITSCM) 
  • Learning Unit PPO05: Information security management 
  • Learning Unit PPO06: Demand management 
  • Learning Unit PPO07: Planning, protection and optimization roles and responsibilities 
  • Learning Unit PPO08: Technology and implementation considerations
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITILFoundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission. 

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
  • Earlier ITIL (V2) Foundation plus Foundation Bridge
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
It is recommended that candidates:
  • Can demonstrate familiarity with IT terminology and understand the context of planning, protection and optimization management in their business environment. 
  • Have exposure to working in a service management capacity within a service provider environment, and have responsibility for at least one of the following management processes:
  1. Capacity management
  2. Availability management
  3. IT service continuity management
  4. Information security management
  5. Demand management 

Refund Policy

  • If purchased less than a year ago:
    • A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago:
    • Not refundable but a credit of the value of the service can be used towards other class.

Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

Read more about Mountainview ITSM

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Mountainview ITSM

Mountainview ITSM

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