Salesforce Certified Service Cloud Consultant

at Certstaffix Training - Flatiron

(115)
Course Details
Price:
$1,895 4 seats left
Start Date:

Tue, Nov 05, 10:00am - Nov 07, 5:00pm (3 sessions)

Next start dates (2)

Location:
Flatiron, Manhattan
276 5th Ave Ste 704
Btwn W 29th & W 30th Streets
New York, New York 10001
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Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 3

What you'll learn in this salesforce training:

A student in this class will learn how to be a Salesforce Service Cloud Consultant. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices. 

The topics covered in this class are, but not limited to: 
  • Software Development Lifecycles
  • Project management strategies
  • The Force.com architecture
  • The model
  • View
  • Controller design pattern
  • Typical customer service and call center goals
There is in depth coverage of system security topics such as: 
  • Users
  • Licenses
  • Profiles
  • Field Level Security
  • Permission Sets
  • Delegated Administration
  • Record Security
  • Organization Wide Defaults
  • Role Hierarchy & Roles
  • Sharing Rules
  • Account Teams
  • Case Teams
  • Queues
The object model related to customer service automation is thoroughly covered as well with sections on: 
  • Accounts
  • Contacts & Person Accounts
  • Cases
  • Assets
  • Solutions
  • Entitlements & Milestones
  • Knowledge
  • Chatter
Finally, topics concerning:
  • Service Cloud Console
  • CTI
  • IVR
  • WFM
  • Portals
  • Integration
  • Success metrics
  • Analytics
  • Best practices will be explored
Prerequisite
To ensure your success in this course, you should possess end-user skills such as creating and managing opportunities or have basic administrative experience such as setting up or managing the Sales Cloud® (Accounts, Contacts, opportunities, and so forth). 

You can obtain this level of skills and knowledge by taking the following course: 
  • Introduction to Salesforce.com for Sales Representatives (Classic or Lightning, depending on what your Company is using).
Headsets for free, Guaranteed to Run, Re-Takes for free (Up to 6 months), Interactive Classroom environment.

Registration Note: We can only accept students into our classes whose tuition is being paid by an employer or sponsoring organization. Self-paying individuals cannot enroll.

School Notes:
Important:
Courseware (if a course has a Courseware) will be shipped to the address provided two weeks before the class starts. Make sure that the additional info field is properly and correctly filled out to avoid Courseware being lost in transit. Please also note that P.O. Box addresses are not allowed.


The classes are instructor-led live training you attend in a local classroom or from your home/office. Our instructors teach from a remote location while being able to interact with students as in a traditional classroom setting.

Instructors can view student progress and take control of their PC to provide direct assistance. Students can see the instructor's presentation as well as voice questions directly to the instructor and participate in class discussions.

Still have questions? Ask the community.

Refund Policy
You can cancel or reschedule your registration without penalty or charge provided you give notice of 10 business days (M-F) or more days before the start of my class.

If you request to cancel or reschedule your registration 10 Business Days (M-F) or less days before the class start you will be charged 100% the course fee and will not be entitled to a refund. You have one (1) opportunity to use our Make-Up policy to have those funds applied to a later class date.

You cannot change your class location ten (10) Business days (M-F) or less before the class start because Certified Staffing Solutions has shipped training materials and provisioned resources. Location changes requested prior to that timeframe are subject to availability and may incur an additional charge.

Should Certified Staffing Solutions need to cancel your class due to insufficient enrollment, or postpone it due to events beyond their control, Certified Staffing Solutions will notify you as soon as possible. In such cases, you may reschedule to a future class date at no additional charge or receive a refund for any money on account relating to that registration.

Travel arrangements and costs are the sole responsibility of the student. Certified Staffing Solutions suggests obtaining refundable reservations. Certified Staffing Solutions classes are confirmed approximately 14 days before the start of the class. We cannot guarantee class commitments before that window of time. Certified Staffing Solutions will not be responsible for any cancellation costs incurred, including but not limited to, airline/mass transit tickets, hotel reservations and so on.

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Start Dates (3)
Start Date Time Teacher # Sessions Price
10:00am - 5:00pm Remote Instructor 3 $1,895
This course consists of multiple sessions, view schedule for sessions.
Wed, Nov 06 10:00am - 5:00pm Remote Instructor
Thu, Nov 07 10:00am - 5:00pm Remote Instructor
10:00am - 5:00pm Remote Instructor 3 $1,895
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 17 10:00am - 5:00pm Remote Instructor
Wed, Dec 18 10:00am - 5:00pm Remote Instructor
10:00am - 5:00pm Remote Instructor 3 $1,895
This course consists of multiple sessions, view schedule for sessions.
Thu, Jan 30 10:00am - 5:00pm Remote Instructor
Fri, Jan 31 10:00am - 5:00pm Remote Instructor

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Certstaffix Training

Certified Staffing Solutions specializes in providing computer training and instructors nationwide. Our instructors are professional trainers and utilize hands-on exercises to reinforce lecture. Each averages more than 5 years delivering classes to business professionals.

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