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ITIL® 4 Foundation

  • Beginner
  • 18 and older
  • $2,495
  • 180 Maiden Lane, New York, NY
  • 24 hours over 3 sessions

Start Dates (0)

  • $2,495
  • Global Knowledge - Maiden Lane @ 180 Maiden Lane, New York, NY 10038
  • 24 hours over 3 sessions
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Class Description

Description

What you'll learn in this itil training:

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions, On-Demand, and Blended Live sessions will receive a voucher to schedule their exam via webcam proctor at their convenience.


The ITIL 4 Foundation Bridge course is a blended experience where time spent in self-study pre-work is an essential element of the course. Specifically, students are expected to spend 6-12 hours studying the following key sections in the e-learning course that is provided with this course and which can be accessed via your MyGK account:

  • Key components of ITIL 4
  • Key concepts of service management
  • Four dimensions of service management
  • Seven guiding principles
  • Continual improvement model
  • Service value chain

What You'll Learn:

The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination
  • Who Needs to Attend:

    • Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.
    • All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions. 

    Prerequisites:

    • Familiarity with IT terminology and IT-related work experience are recommended.

    Course Outline

    • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
    • Key concepts of value creation
    • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
    • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
    • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
    • The ITIL service value system
    • The service value chain, its inputs and outputs, and its role in supporting value streams
    • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
    • Detail of how the following ITIL practices support the service value chain:
      • Continual Improvement (including continual improvement model)
      • Change control
      • Incident management
      • Problem Management
      • Service request management
      • Service desk
      • Service level management
    • The purpose of the following ITIL practices
    • Information security management
    • Relationship management
    • Supplier management
    • Availability management
    • Capacity and performance management
    • Service configuration management
    • IT asset management
    • Business analysis
    • Service continuity management
    • Deployment management
    • Monitoring and event management
    • Release management
    •  

    Refund Policy

    You must cancel or reschedule your registration 17 or more business days before the start date of your scheduled class.

    Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the full charge of the course will be charged and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted.

    Rescheduling is permitted at any time with 17 or more business days' notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

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