Discover Classes. Earn Rewards.

ITIL® Lifecycle - Service Operation is unfortunately unavailable

Thankfully we have 371 other Tech Classes for you to choose from. Check our top choices below or see all classes for more options.

Adobe Photoshop Bootcamp

Noble Desktop @ 185 Madison Ave, New York, NY & Virtually Online

Enhance your photos and create stunning graphics with this comprehensive Photoshop course. From removing unwanted elements to making precise selections, you'll master essential techniques to transform your images. Unleash your creativity and learn from industry experts at Noble Desktop.

(372) All levels 18 and older
$975

3 sessions

Gift it!

Python for Data Science Bootcamp

Noble Desktop @ 185 Madison Ave, New York, NY & Virtually Online

Uncover the power of Python for analyzing real-world data sets in this hands-on course at Noble Desktop. Explore Python fundamentals and learn how to create programs, work with data, visualize insights, and develop machine learning models. Elevate your data science skills with the Python for Data Science Bootcamp.

(372) All levels 18 and older
$1,495

5 sessions

Gift it!

Microsoft Excel Bootcamp

NYC Career Centers @ 185 Madison Ave, New York, NY & Virtually Online

Master all aspects of Microsoft Excel in just three days with the comprehensive Excel Bootcamp at NYC Career Centers. This intensive course covers everything from basic calculations and tables to advanced spreadsheet features and automation with macros. Take your Excel skills to the next level and become an expert user in no time.

(680) All levels 18 and older
$549

3 sessions

Gift it!

Adobe InDesign Bootcamp

Noble Desktop @ 185 Madison Ave, New York, NY & Virtually Online

Master the art of page layout and design with Adobe InDesign at Noble Desktop. Create stunning books, magazines, and advertisements while learning essential techniques for professional typesetting. Elevate your design skills and unleash your creativity with this comprehensive InDesign course.

(372) All levels 18 and older
$975

3 sessions

Gift it!

Graphic Design Certificate

Noble Desktop @ 185 Madison Ave, New York, NY & Virtually Online

Learn the Adobe Creative Cloud apps used by professionals and master graphic design concepts to create stunning modern designs and build an impressive portfolio that showcases your skills to prospective clients or employers.

(372) All levels 18 and older
$2,995

14 sessions

Gift it!
See all Tech classes NYC

ITIL® Lifecycle - Service Operation

Gain the knowledge and skills needed to excel in service management with the ITIL® Lifecycle - Service Operation course from Mountainview ITSM. This qualification is part of the ITIL intermediate lifecycle stream and leads to the ITIL Expert Certificate in IT Service Management. Explore topics such as service operation principles, organizing for service operation, and technology considerations.

  • Intermediate
  • 18 and older
  • $1,999
  • 144 Washington St, New York, NY
  • 34 hours over 4 sessions

Start Dates (0)

  • $1,999
  • Mountainview - New York @ 144 Washington St, New York, NY 10006
  • 34 hours over 4 sessions
  • Classes are only held if at least 5 students show up.
Showing 10 of 0

Class Description

Description

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Operation publication. 

The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. 

Course Syllabus:
  • Learning Unit SO01: Introduction to service operation
  • Learning Unit SO02: Service operation principles
  • Learning Unit SO03: Service operation activities
  • Learning Unit SO04: Common service operation activities
  • Learning Unit SO05: Organizing for service operation
  • Learning Unit SO06: Technology considerations
  • Learning Unit SO07: Implementation of service operation
  • Learning Unit SO08: Challenges, critical succcess factors and risks
Prerequisite:
Entry Criteria Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to  gain admission.

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: 
  • Earlier ITIL (V2) Foundation plus Foundation Bridge
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Eligibility for Examination:
To be eligible for the ITIL Intermediate Qualification: Service Operation examination, the candidate must have fulfilled the following requirements: 
  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme 
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL Foundation Certificate in IT Service Management 
  • It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice. 

Refund Policy

  • If purchased less than a year ago:
    • A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago:
    • Not refundable but a credit of the value of the service can be used towards other class.

Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Benefits of Booking Through CourseHorse

  • Booking is safe. When you book with us your details are protected by a secure connection.
  • Lowest price guaranteed. Classes on CourseHorse are never marked up.
  • This class will earn you 19990 points. Points give you money off your next class!

Questions & Answers (0)

Get quick answers from CourseHorse and past students.

Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

Read more about Mountainview ITSM

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified NYC educator.

Mountainview ITSM

Mountainview ITSM

All classes at this location

Google Map

Give This Course as a Gift Card

  • Thousands of classes
  • No expiration
  • Unique and memorable gifts for any occasion
  • Personalized
  • Explore a passion, gain a new skill, discover a new hobby, engage in a memorable experience
  • Instant delivery
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™

Buy a Gift Card

Book this Class as a Group Event

Booking this class for a group? Find great private group events

Or see all Professional Group Events

Explore group events and team building activities ranging from cooking, art, escape rooms, trivia, and more.

CourseHorse Gift Cards

  • Creative & unique gift for any occasion
  • Thousands of classes & experiences
  • No expiration date
  • Instant e-delivery (or choose a date)
  • Add a personalized message
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™
Buy a Gift Card
gift card with the CourseHorse logo gift card with the CourseHorse logo
Loading...