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Course Details
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$2,395
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Description
Class Level: Beginner
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this it class:

This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

What You'll Learn
  • Service management concepts
  • Guiding principles
  • Service improvement approach
  • Organizational change management
  • Metrics and measurements
  • Communication
  • Tips for passing the ITIL Practitioner exam
  • Practice with a sample ITIL Practitioner exam

    Prerequisites
    ITIL Foundation


Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

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Refund Policy
Notice of cancellation must be submitted 16 business days prior to class.
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Reviews of Classes at Global Knowledge (12)

School: Global Knowledge

Global Knowledge

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate...

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