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Management Skills for New Supervisors

Master the art of effective supervision and navigate the complexities of managing diverse teams with confidence and ease. Enhance your communication skills, handle difficult conversations, and create a motivational environment that drives performance. Gain the essential management skills you need to succeed as a new supervisor at the American Management Association.

  • All levels
  • 21 and older
  • $2,595
  • Live, interactive online classroom
  • 262 hours over 36 sessions
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  • $2,595
  • Live, interactive online classroom
  • 262 hours over 36 sessions
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Show all 36 sessions
  • Mon, Apr 22 at 9:00am - 5:00pm
  • Tue, Apr 23 at 9:00am - 4:30pm
  • Mon, May 06 at 10:00am - 6:00pm
  • Tue, May 07 at 10:00am - 5:30pm
  • Mon, May 20 at 9:00am - 5:00pm
  • Tue, May 21 at 9:00am - 4:30pm
  • Tue, Jun 04 at 2:00pm - 5:30pm
  • Wed, Jun 05 at 2:00pm - 5:30pm
  • Thu, Jun 06 at 2:00pm - 5:30pm
  • Fri, Jun 07 at 2:00pm - 5:30pm
  • Thu, Jun 27 at 10:00am - 6:00pm
  • Fri, Jun 28 at 10:00am - 5:30pm
  • Thu, Jul 11 at 9:00am - 5:00pm
  • Fri, Jul 12 at 9:00am - 4:30pm
  • Mon, Jul 29 at 10:00am - 6:00pm
  • Tue, Jul 30 at 10:00am - 5:30pm
  • Mon, Aug 12 at 9:00am - 5:00pm
  • Tue, Aug 13 at 9:00am - 4:30pm
  • Wed, Aug 28 at 10:00am - 6:00pm
  • Thu, Aug 29 at 10:00am - 5:30pm
  • Tue, Sep 10 at 11:00am - 7:00pm
  • Wed, Sep 11 at 11:00am - 6:30pm
  • Thu, Sep 26 at 9:00am - 5:00pm
  • Fri, Sep 27 at 9:00am - 4:30pm
  • Tue, Oct 15 at 10:00am - 6:00pm
  • Wed, Oct 16 at 10:00am - 5:30pm
  • Mon, Oct 28 at 9:00am - 5:00pm
  • Tue, Oct 29 at 9:00am - 4:30pm
  • Tue, Nov 12 at 10:00am - 6:00pm
  • Wed, Nov 13 at 10:00am - 5:30pm
  • Thu, Nov 21 at 9:00am - 5:00pm
  • Fri, Nov 22 at 9:00am - 4:30pm
  • Thu, Dec 05 at 10:00am - 6:00pm
  • Fri, Dec 06 at 10:00am - 5:30pm
  • Wed, Dec 18 at 9:00am - 5:00pm
  • Thu, Dec 19 at 9:00am - 4:30pm
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Class Description

Description

What you'll learn in this management course:

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

Who Should Attend

New supervisors with fewer than five years of supervisory experience, and process and production supervisors who want the benefit of basic management skills training.

How You Will Benefit

  • Know your role as a supervisor
  • Understand diversity and individual differences
  • Recognize legal responsibilities as a supervisor
  • Manage an ethical workplace. Handle difficult conversations.
  • Use effective communication skills of active listening and questioning
  • Create a motivational environment using feedback and reinforcement to guide and motivate behavior
  • Increase performance through coaching
  • Use delegation as a tool to motivate and develop people
  • Create a plan for your own continuing growth and development

What You Will Cover

Different Supervisory Styles
• Understanding the three supervisory styles
• Practicing when and how to use each supervisory style

Managing Up
• Understanding and adapting to your manager’s style
• Anticipating your manager’s needs and fulfilling them
• Developing the best possible relationship with your manager

Managing a Diverse Workforce
• How diversity affects you, your work unit, your company
• Applying inclusivity to your team

Legal and Ethical Responsibilities
• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms
• Knowing your ethical responsibilities and making ethical decisions

Creating a Motivational Environment
• Understanding the common workplace motivators and reinforcements
• Practicing the rules for reinforcing productive behavior
• Developing a strategy for solving a current employee motivational problem

Communication Skills
• Demonstrating active listening to show understanding and check content
• Asking questions that uncover valuable information and strengthen the relationship

Great Performance Through Coaching
• Demonstrating giving and receiving feedback constructively
• Assessing your own strengths and development needs as a coach
• Asking questions that increase employees’ self-awareness and accountability
• Demonstrating the AMA GUIDE coaching model

Managing Performance Appraisals
• Understanding the importance of quarterly performance alignment discussions
• Conducting a performance appraisal meeting and keeping records
• Coping with employee reactions

Delegation as a Motivational Tool–to Develop and Motivate
• What to delegate, to whom to delegate, and how to delegate

Planning for Continuing Growth


Reviews:

★★★★★
"beneficial programs"
Overall very informative and beneficial program

Cody T.
2/23/2021


★★★★★
"very well run"
I thought that the training was very well run but there were some areas that were skipped over due to time. it would have been nice if more of the participants interacted in the training. There were only a few of us who ever spoke up so I felt that I would've  gotten more out of the training if more people had expressed their opinions. I thought that Ed did a great job of trying to get more active participation but ultimately, it's up to the people to participate.

Courtnay C.
2/23/2021

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

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