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Communicating with Confidence

Master the essential communication skills and competencies needed for success in both business and personal interactions. Gain confidence, improve work relationships, and expand your influence with this comprehensive course from the American Management Association.

  • All levels
  • 21 and older
  • $2,495
  • Live, interactive online classroom
  • 15 hours & 30 minutes over 2 sessions
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Start Dates (9)

  • $2,495
  • Live, interactive online classroom
  • 15 hours & 30 minutes over 2 sessions
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  • Mon, Mar 25 at 11:00am - 7:00pm
  • Tue, Mar 26 at 11:00am - 6:30pm
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  • Thu, Apr 18 at 9:00am - 5:00pm
  • Fri, Apr 19 at 9:00am - 4:30pm
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  • Mon, May 20 at 10:00am - 6:00pm
  • Tue, May 21 at 10:00am - 5:30pm
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  • Mon, Jul 01 at 9:00am - 5:00pm
  • Tue, Jul 02 at 9:00am - 4:30pm
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  • Thu, Aug 15 at 10:00am - 6:00pm
  • Fri, Aug 16 at 10:00am - 5:30pm
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Class Description

Description

What you'll learn in this communication skills training:

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. 

Through practice sessions and role-plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

Who Should Attend

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analysts, consultants, associate managers, project managers, and leadership-track administrative professionals.

How You Will Benefit

  • Optimize communication skills you already have
  • Get strategies to better assimilate verbal information
  • Effectively interpret shared knowledge
  • Improve work relationships and reduce misunderstandings
  • Communicate clearly and appropriately—and with greater confidence
  • Choose the right words even in difficult circumstances
  • Expand your influence and be recognized for your skills

What You Will Cover

Assessing Your Communication Skills

  • Understanding the skills you already possess
  • Assessing your effectiveness and identifying improvement areas

Developing Your Listening Competencies

  • Defining the competencies of effective listening
  • Identifying the different components of the information you’re hearing
  • How to take a more active role when listening
  • Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

  • Discerning, analyzing and evaluating
  • Visual aspects of verbal communication
  • Relating information productively to your own experiences
  • Creating mental cross-references between old and new information
  • Framing statements and discussions

Roadmap for Clearer Communication

  • Understanding effective body language and appropriate word choice
  • Finding mutual connections or similarities to enhance communication
  • Controlling emotions and establishing the right tone of voice
  • Storytelling with imagery, passion and evocative language
  • Creating a personal action plan

Reviews:

★★★★★
"learned a whole lot"
Great presenter and speaker learned a whole lot about the class and was very great at connecting with us as a whole and as an individual.

Omar S. 
8/18/2020

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (4)

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American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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