Mischa Stephens is a user experience champion, having built hardware and software products in industries spanning music, advertising, news media, events, and gaming. Currently he's working on building the next generation of gaming experiences for the PlayStation 5 console, and is pretty pumped about it. Before PlayStation, he worked at Google, YouTube, TechCrunch, Eventbrite, and others. He majored in English Literature and Psychology so he loves to talk about anything from fiction and creative writing to product strategy and the Jobs To Be Done / ODI framework.