Each booking has a “cooling off” / cancellation period of 7 days during which the client may cancel their booking and receive a full refund. This period begins from the date the booking was made. Thereafter, they are not entitled to a refund.
In the event that the client is no longer able to attend the class on the dates booked and they are outside the 7-day cancellation period, they will be able to move their booking to the next available date for an additional charge (including any applicable local tax). The transfer must take place as soon as possible and for a course date scheduled to take place within six (6) months of the cancellation date. All transferred bookings regardless of training delivery method are subject to “Transfer Fees”. Transfer fees are a percentage of the cost of the original booking, which will be charged in addition to the original booking fee. The percentage is dependent on the period of notice you provide to Imparture. Transfer fees are applicable to all rescheduled bookings, whether or not payment for the original booking has been received.
If the period prior to scheduled course start date is:
- Greater than 20 working days – no charge to transfer
- Less than 20 working days - 50% of your booking fee to be charged in addition to your original payment
- Less than 10 working days – 100% of your booking fee to be charged in addition to your original payment
These charges reflect the associated costs incurred and the associated effort of rescheduling by date of cancellation, respective to course start date. Once the course has started, any requests to cancel throughout the training period will be associated with a 100% cancellation fee, should the delegate wish to transfer their attendance to another scheduled date. Refunds for non-attendance are not available.
Alternatively, the client has the option to substitute the delegate(s) with a colleague(s) at no additional cost. The client should contact
[email protected] with the contact details of the new attendee, including first and last names, job title, email address and cell phone number.
If a client places a booking during the “Early Bird” period, they are required to clear the full balance listed on the invoice prior to the final date of the “Early Bird” period. Failure to do so will result in a charge for the full price of the event with the discount removed.
Imparture will not be liable for damages, including the return of any payments, in the event that the client is unable to attend their course by reason of strikes, lockouts, labor disputes, embargoes, acts of God (including, but not limited to, weather conditions that prevent travel or make travel difficult or dangerous), civil commotion, fire or other casualty or other causes beyond the reasonable control of Imparture.
Imparture holds the right to cancel any training session if it does not feel the course would benefit the client, for example in circumstances of low delegate registrations. In this event, Imparture will offer the client or their colleague a course credit to attend an event run at a later date, and for a different topic or location if preferred.
Should unforeseen circumstances require it, Imparture also has the right to change the course date, training venue and trainer up to 7 days prior to the event date to a location within walking distance of the original location.
Imparture strongly recommends that clients do not book travel or accommodations until 10 days prior to the date of a course. In the event that they book travel or accommodations prior to this 10-day period and the course date should thereafter be changed, the client agrees that Imparture will not be liable for any costs incurred by you by reason of the change in the date of the course.
These terms are effective for all bookings, even if payment has not been received at the time of booking, and also include any person who is a “no-show” on the day. Imparture reserves the right not to confirm a booking unless payment is made prior to the training course date.
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