This Salesforce admin training course will teach students how to administer Salesforce, configure Salesforce, and develop new applications utilizing the Force.com platform. This class is delivered by a senior instructor with many years of real-world Salesforce experience. The instructor will cover all the basic administration concepts within Salesforce in addition to sharing real- world experiences and best practices.
The class presents a broad range of topics that cover just about everything on which a student will be tested. These topics include but are not limited to: basic administration, the Force.com architecture, configuration, customization, and data management. There is in-depth coverage of system security topics such as: users, licenses, profiles, field-level security, permission sets, record security, organization-wide defaults, role hierarchy and roles, sharing rules, account teams, sales teams, and queues. The object model related to Salesforce automation, marketing automation, and service is thoroughly covered as well with sections on accounts, contacts, opportunities, products and price books, quotes, leads, campaigns, cases, solutions, knowledge, ideas, and answers. Students will also learn to develop new applications on the Force.com platform using the declarative interface. Analytics, including reports, dashboards, and list views will be covered in detail as well.
This class is for the "out of the box" Salesforce application. If you use the Non Profit Service Pack, you are welcome to take the class, but we will not cover the NPSP version. If you are looking for Salesforce Administrator classes, this training is for you.
This course prepares students to take the ADM 201 certification exam
- Salesforce.com for Sales Representatives - Classic