This 5-day course presents a broad range of topics that cover just about everything on which a student will be tested. These topics include but are not limited to: basic administration, the Force.com architecture, configuration, customization, and data management.
There is in-depth coverage of system security topics such as: users, licenses, profiles, field-level security, permission sets, record security, organization-wide defaults, role hierarchy and roles, sharing rules, account teams, sales teams, and queues. The object model related to Salesforce automation, marketing automation, and service is thoroughly covered as well with sections on accounts, contacts, opportunities, products and price books, quotes, leads, campaigns, cases, solutions, knowledge, ideas, and answers.
This class is delivered by a senior instructor with many years of real-world Salesforce experience. The instructor will cover all the basic administration concepts within Salesforce in addition to sharing real- world experiences and best practices.Who Should Attend:
People with a strong technical background such as System Administrators, Developers, or Consultants, who have experience with another CRM or ERP system and are looking to quickly develop equivalent skills on Salesforce.You will learn:
- How to administer Salesforce
- Configure Salesforce
- Develop new applications utilizing the Force.com platform
- Develop new applications on the Force.com platform using the declarative interface
- Analytics, including reports, dashboards, and list views
This course prepares students to take the ADM 201 certification examPrerequisite:
To ensure your success in this course, you should possess end-user skills such as creating and managing opportunities, or have basic administrative experience such as setting up or managing the Sales Cloud® (Accounts, Contacts, opportunities, and so forth).
You can obtain this level of skills and knowledge by taking the following course: Salesforce.com for Sales Representatives.