ITIL Foundation (IT Service Management Best Practices) [Class in Seattle] @ TLG Learning

ITIL Foundation (IT Service Management Best Practices) is unfortunately unavailable

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$2,095
24 hours over 3 sessions

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Description

What you'll learn in this itil training:

This course, based on the ITIL best practice service lifecycle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision. The certification exam is taken on the last day of class and those passing while receive an ITIL Foundation Certificate in IT Service Management . The cost of the exam is not included in the price of the course.

Pre-requisite(s): none

Audience: This course is for IT managers and practioners involved in the strategy, design, implementation, and ongoing delivery of business-used IT services.

Outline:

Lesson 1 : Review of IT Service Management (ITSM) and IT Infrastructure Library (ITIL)

Lesson 2 : Service Lifecycle Approach

Lesson 3 : Service Strategy

Business Relationship Management
Demand Management
Financial Management for IT Services
Service Portfolio Management
Strategy Management for IT Services

Lesson 4 : Service Design

Availability Management
Capacity Management
Design Coordination
Information Security Management
IT Service Continuity Management
Service Catalog Management
Service Level Management
Supplier Management

Lesson 5 : Service Transition

Change Evaluation
Change Management
Knowledge Management
Release & Deployment Management
Service Asset & Configuration Management
Service Validation & Testing
Transition Planning & Support

Lesson 6 : Service Operation

Access Management
Event Management
Incident Management
Problem Management
Request Fulfillment
FUNCTIONS:
Application Management
IT Operations Management
Service Desk
Technical Management

Lesson 7 : Continual Service Improvement

The 7 Step Improvement Process

Refund Policy

Open Enrollment Desktop Applications Classes -- You may reschedule or cancel your enrollment in a Desktop Applications class at no charge with at least five (5) or more business days advance written notice. If you reschedule or cancel your class with less notice or “no show” the full amount of your invoice must be paid. If you need to cancel your registration you also have the option to send a substitute student to your class or to reschedule your class at no additional cost on a space available retake basis for up to 12 months.

Open Enrollment Technical Training Classes with Level TT1, TT2 or TT3 Tech Pricing -- You may reschedule or cancel your enrollment in a Technical Training Class with Level TT1, TT2 or TT3 Tech Pricing at no charge with at least ten (10) or more business days advance written notice. If you reschedule or cancel your class with less notice or “no show” the full amount of your invoice must be paid. If you need to cancel you also have the option to send a substitute student to your class or to reschedule your class at no additional cost on a space available retake basis for up to 12 months.

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