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Improving Communications

Improving Communications offers mulitple training classes and speaking services to help individuals and organizations improve their communication skills. They have a proven track record of success, working with clients such as The Estée Lauder Companies and Madison Square Garden.

Improving Communications

Upcoming Classes at Improving Communications

  • Behavioral Interviewing

    Learn how to build a consistent framework and process for interviewing candidates, ensuring an unbiased experience, and finding the right fit for your team. Develop your interviewing skills and discover how to elicit descriptions of behaviors, attitudes, and skills necessary for the job. Join us for this professional development session and enhance your hiring process.

    Next start date: Tuesday, Apr 23rd, 10am–2pm Eastern Time
    Price: $399
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  • Leadership and Management Development

    Transforming leaders into effective and clear communicators, this course empowers them to create a more productive and successful organizational culture. Gain the skills to coach strategically, inspire ownership and innovation, and improve interpersonal communication. Enhance your leadership abilities and make a positive impact on your team.

    Next start date: Wednesday, May 15th, 10am–2pm Eastern Time
    Price: $399
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  • Business Grammar & Usage: English Boot Camp

    Master the skills of business grammar and usage in this interactive English boot camp. Gain confidence in your writing and impress others with your correct usage. From sentence structure to punctuation, this course will equip you with the knowledge to write clearly and professionally.

    Next start date: Wednesday, Apr 17th, 10am–2pm Eastern Time
    Price: $399
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  • Effective Business Writing

    Master the skills needed to excel in today's competitive business environment by learning how to write with confidence and clarity. Improve your communication skills and increase customer satisfaction with effective written English. Gain the ability to start documents efficiently, communicate ideas effectively, and eliminate the need for constant revision.

    Next start date: Tuesday, May 7th, 10am–2pm Eastern Time
    Price: $399
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  • Advanced Presentation Skills

    Enhance your public speaking style and captivate your audience with a course that focuses on improving body language, word choice, confidence, and more. Learn how to craft compelling content and engaging visual aids to deliver impactful presentations that leave a lasting impression.

    Next start date: Tuesday, Apr 16th, 10am–2pm Eastern Time
    Price: $499
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  • Diversity - Building a Thriving Business Environment

    Discover new perspectives and strategies to promote diversity and foster a positive work environment. Develop your interpersonal skills and learn how to manage conflict through unity for greater productivity and satisfaction. Join us to build a thriving business environment.

    Next start date: Wednesday, Apr 24th, 10am–2pm Eastern Time
    Price: $399
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  • Improving Customer Service

    Learn to exceed customer expectations, increase job satisfaction, and advance in the service industry with this Improving Communications course. Gain tools to develop better customer skills and maximize efficiency, leading to increased customer satisfaction and referral. Don't miss out on this opportunity to improve your customer service abilities and increase your value in the industry.

    Next start date: Wednesday, May 8th, 10am–2pm Eastern Time
    Price: $399
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  • Introduction to Public Speaking

    Enhance your communication skills and captivate your audience with the power of the spoken word. Join this course to develop confidence, overcome fears, and deliver impactful speeches that inspire and impress. Unlock the secrets of effective public speaking in today's competitive business environment.

    Next start date: Tuesday, May 14th, 10am–2pm Eastern Time
    Price: $399
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  • Negotiating Skills ► Into Action

    Enhance your negotiation skills with a collaborative, problem-solving approach that yields immediate results. Learn to recognize different negotiating styles, work effectively with clients, understand the process of collaborative negotiations, and craft agreements that satisfy both parties.

    Next start date: Tuesday, May 21st, 10am–2pm Eastern Time
    Price: $399
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  • Resume Writing, Networking, & Interviewing

    Get the input you need to improve your resume and interview skills so you can confidently navigate your career transition. Join this training session to refine your resume, learn effective networking strategies, and practice mock interviews. Enhance your self-marketing messages and align your skills with prospective organizational goals.

    Next start date: Tuesday, Jun 4th, 10am–2pm Eastern Time
    Price: $399
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  • Sales Presentation Skills

    Learn to connect with your customers and deliver compelling sales presentations in the Sales Presentation Skills course at Improving Communications. Discover how to research and understand your customers, conduct meetings, propose solutions, and engage and motivate through storytelling. Convey emotional intelligence to create positive messages that resonate with your audience.

    Next start date: Wednesday, Jun 5th, 10am–2pm Eastern Time
    Price: $499
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  • Selling Skills ► Into Action

    Enhance your selling approach by learning how to identify promising prospects, understand unique customers, conduct productive sales meetings, and present effective solutions. Increase your efficiency and close more business with this highly interactive course.

    Next start date: Tuesday, Jun 11th, 10am–2pm Eastern Time
    Price: $399
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  • Email Etiquette

    Improve your written communication skills and enhance productivity with this training on crafting concise, effective emails. Learn how to create a positive public perception and build rapport with internal and external customers, resulting in increased customer satisfaction. Take your workplace communication to the next level.

    Next start date: Wednesday, Jun 12th, 1–2:30pm Eastern Time
    Price: $125
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  • Running Effective Meetings

    Learn the art of organizing ideas and communicating clearly in order to run productive, engaging meetings that inspire genuine dialogue and increase performance satisfaction. Register now for this training and unlock the rewards of efficient and impactful meetings.

    Next start date: Wednesday, May 22nd, 10am–1pm Eastern Time
    Price: $229
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  • Workplace Professionalism: Harassment Learning Program

    Learn how to recognize, prevent, and respond to workplace harassment in this comprehensive workshop. Discover the different types of harassment, understand the legal implications, and create a happy work environment that is free from hostility. Equip yourself with the knowledge and skills to maintain professionalism and ensure a respectful workplace.

    Next start date: Tuesday, Jun 18th, 1–3pm Eastern Time
    Price: $199
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  • Emotional Intelligence & Customer Service

    Learn the essential skills needed to provide effective customer service in times of crisis. Gain insights into emotional control, understanding customer reactions, and developing strategies to manage their fears. Join our interactive online class to enhance your customer-centered attitude and empower others with respect and choice.

    Next start date: Wednesday, Jun 12th, 10–11:30pm Eastern Time
    Price: $149
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Description

Do communication problems waste your time and money?

Improving Communications provides individuals and organizations with Business Writing, Public Speaking, Customer Service, Leadership, and UB4I® Sales training classes, as well as supplying a dynamic and engaging speaker for events.

Communication problems waste time and money. Ineffective communication also causes morale problems. Eighty percent of corporate waste can be attributed to deficient communication. Due to poor English-speaking skills, the economy loses an estimated $75 billion annually (Fortune Magazine, 2003).

By providing communication skills training, businesses help individuals to write, speak, serve customers, and lead people more effectively. Positive results of these trainings mean efficient use of time and resources, increased client retention and sales, and increased credibility for managers and supervisors. An engaging and informative motivational speaker inspires your audience to reach greater achievements and grow your business.

Communication skills training helps individuals grow.

  • Greater public perception of credibility
  • Higher employee productivity
  • Consistent accuracy
  • Saved time
  • Increased profits
  • High morale
  • Greater respect among staff and leaders
Improving Communications serves a wide variety of clients. Since 2001, Improving Communications has provided trainings to employees of companies such as The Estée Lauder Companies, Madison Square Garden, Cablevision, The State University of New York, The Government of Singapore Investment Corporation, Georgian College, and Interstate National Dealer Services. We help our clients maximize their most important resource—their people.


Reviews of Improving Communications

(4.6-star rating across 45 reviews)
  • Leadership and Management Development

    Reviewed by Adame B. on 12/17/2021
    Great class
  • Leadership and Management Development

    Reviewed by Jennifer C. on 6/16/2021
    Small class size allowed for a more tailored discussion on topics of interest covered within class. Four hours was a bit tight to cram all that knowledge in, but somehow he made it work.
  • zxA Guide to Working Remotely (Webinar)

    Reviewed by Ada O. on 5/12/2020
    The class was very good. Excellent tips and visual aids
  • Leadership and Management Development

    Reviewed by Sean H. on 3/6/2020
    This class was fantastic. The points that were covered were extremely relevant and sparked very healthy discussion. The course book is a great resource that is easy to use and our instructor, Rich Atkins, was very knowledable, personable and funny. A great class that I would recommend for veteran and beginners in leadership roles.
  • Behavioral Interviewing

    Reviewed by Debbie W. on 11/14/2019
    Marc is very knowledgeable, a great teacher and personable. The course was excellent and I learned techniques that I will apply to my current role. Highly recommend this course for anyone who wants to improve their interviewing skills.
  • zxOnline Improving Customer Service

    Reviewed by Jason C. on 11/5/2019
    Very insightful, great exercises. I would advise doing this over the course of two days though, as one very long class with is exhausting. Other than that, it was a very positive experience.
  • zxOnline Improving Customer Service

    Reviewed by Peter M. on 11/1/2019
    Good on target and topic course. Efficient
  • Leadership and Management Development

    Anonymous review on 10/6/2019
    This was a really fun class. Small groups in varying business platforms. John Epstein was a very good moderator/educator.
  • zxOnline Improving Customer Service

    Reviewed by Shane M. on 6/25/2019
    This was a very well lead class. The instructor was very nice and easy to follow. He was also thoughtful, open and honest. I was very thankful also that he announced all the breaks, lunch and other housekeepings before the session so that we did not have to worry about that and could focus on the content. I would recommend him for sure to anyone looking to address their customer service needs. The content of the class was well thought out - the handouts were very relatable and used real-world examples to both illustrate and relate seemingly dense concepts in an easy to follow format!
  • Leadership and Management Development

    Anonymous review on 12/11/2018
    The course was good, but some improvements may help. (1) I think there were too many people relative to the size of the room; it would have been better to hold fewer people in that room or use a much larger room, for a more comfortable seating arrangement and a chance to cover more content during the day (2) The instructor didn't stick to the schedule he announced at the beginning of the class and bypassed a designated break by over an hour (3) It would have helped to have had water bottles in the room or announced to the entire class at the beginning of class where water was located. I was very uncomfortable during the first ~2.5 hours because I was need in water but was too polite to disrupt the class to go get a drink. I was waiting to ask during the 10:30 break, which didn't happen until 11:45 or so my discomfort made it slightly more difficult to focus on the class.
  • Leadership and Management Development

    Reviewed by Nancy V. on 4/12/2018
    I had a great experience taking this class! Learned a great deal of new skills and can’t wait to be able to apply them in my day to day work routine.
  • Advanced Presentation Skills

    Reviewed by Jim E on 4/2/2018
    Thanks once again for being such an important part of the success of our recent leadership conference. Your keynote really engaged the participants, got them thinking, and set the stage for our afternoon workshops. I appreciate your experience and confidence as a facilitator which allowed you to take some of our folks outside of their comfort zone in the afternoon workshop.
  • Advanced Presentation Skills

    Reviewed by Leslie B on 4/2/2018
    I couldn't be more delighted! Working with Improving Communications and Rich Atkins has been a splendidly positive experience, where my expectations were exceeded. I unequivocally recommend Improving Communications to those interested in improving their written or verbal communication skills.
  • Advanced Presentation Skills

    Reviewed by Jenny R on 4/2/2018
    You have changed my life! As long as I try to stick to your mantras, not only are my presentations better, but they are also so much easier to produce and reproduce in ppt. A great big thank you for making my daily work so much easier and more fun!
  • zxOnline Resume Writing, Networking, & Interviewing

    Reviewed by Jim E on 4/2/2018
    Thanks once again for being such an important part of the success of our recent leadership conference. Your keynote really engaged the participants, got them thinking, and set the stage for our afternoon workshops. I appreciate your experience and confidence as a facilitator which allowed you to take some of our folks outside of their comfort zone in the afternoon workshop.
  • zxOnline Resume Writing, Networking, & Interviewing

    Reviewed by Leslie B on 4/2/2018
    I couldn't be more delighted! Working with Improving Communications and Rich Atkins has been a splendidly positive experience, where my expectations were exceeded. I unequivocally recommend Improving Communications to those interested in improving their written or verbal communication skills.
  • zxOnline Resume Writing, Networking, & Interviewing

    Reviewed by Jenny R on 4/2/2018
    You have changed my life! As long as I try to stick to your mantras, not only are my presentations better, but they are also so much easier to produce and reproduce in ppt. A great big thank you for making my daily work so much easier and more fun!
  • zxOnline Improving Customer Service

    Reviewed by Janet L. on 9/13/2017
    The class was super-informative. I enjoyed learning from Rich. I wonder if you have a class on managing a customer service team. That would be helpful.
  • Leadership and Management Development

    Reviewed by Siddiq N. on 6/2/2017
    This was a very information and inspiring course
  • Business Grammar & Usage: English Boot Camp

    Reviewed by jennifer p. on 11/23/2015
    This class encompassed a good amount of information however I'm not sure I feel I was able to gain a ton of confidence when it comes to writing professional e-mails. The instructor was knowledgeable and interacted well with the class. The class was a bit too fast paced and didn't touch on sentence structure enough. There was a lot of time learning about nouns, verbs, adjectives, etc. rather than writing.
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Review Summary by CourseHorse

Students who have taken classes at Improving Communications have generally positive reviews of their experience. They appreciate the small class sizes, which allow for more tailored discussions on topics of interest. The instructors are knowledgeable and personable, making the classes enjoyable. Students mention that they learned relevant and applicable skills, such as leadership techniques and interviewing skills. Many students found the content of the classes well thought out, with relatable handouts and real-world examples. Overall, students found the classes informative and beneficial for their professional development. Direct quotes: - "The points that were covered were extremely relevant and sparked very healthy discussion." - "I learned techniques that I will apply to my current role."

Teachers at Improving Communications

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