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Business Etiquette for Today's Workforce

Master the art of modern business etiquette and set yourself apart in today's competitive work environment. Learn how to make favorable first impressions, navigate networking events, communicate effectively through email and phone, and adapt to international cultures. Elevate your professional presence and gain a competitive edge with this comprehensive course.

  • All levels
  • 14 and older
  • $395
  • Earn 3,950 reward points
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  • Online
  • 7 hours
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  • 7 hours
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Class Description

Description

What you'll learn in this business training:

In today's competitive and uncertain times, workers must learn to quickly adapt, integrate and succeed in diverse work environments. And that means business etiquette is more important than ever!

Learning Objectives
  • Understanding the importance of business etiquette
  • How to meet and greet
  • Making a favorable first impression
  • Dining etiquette
  • Restaurant etiquette
  • Email etiquette
  • Telephone etiquette
  • Thank you notes and formal letters
  • Dressing appropriately
  • International etiquette
Course Outline
  • Understanding Etiquette
    • Etiquette Defined
    • The Importance of Business Etiquette
  • Networking for Success
    • Creating an Effective Introduction
    • Making a Great First Impression
    • Minimizing Nervousness
    • Using Business Cards Effectively
    • Remembering Names
  • The Meet and Greet
    • The Three-Step Process
    • The Four Levels of Conversation
  • Dining Etiquette
    • Understanding Your Place Setting
    • Using Your Napkin
    • Eating Your Meal
    • Table Manners
    • Sticky Situations and Possible Solutions
  • Restaurant Etiquette
    • Your Arrival
    • Ordering in a Restaurant
    • Foods to Avoid
    • About Alcoholic Beverages
    • Paying the Bill
    • Tipping
  • Email Etiquette
    • Addressing Your Message
    • Grammar and Acronyms
    • Top 5 Technology Tips
  • Telephone Etiquette
    • Developing an Appropriate Greeting
    • Dealing with Voicemail
    • Cell phone Do's and Don'ts
  • The Written Letter
    • Thank You Notes
    • Formal Letters
    • Informal Letters
  • Meeting Etiquette
    • 10 Rules for meetings
  • Dressing for Success
    • The Meaning of Colors
    • Interpreting Common Dress Codes
    • Deciding What to Wear
  • International Etiquette
    • General Rules
    • Important Points
    • Preparation Tips
What's Included
  • Certificate of Course Completion
  • Training Manual
  • FREE Class Repeat

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

All cancellations and rescheduling requests must be made in writing and emailed to [email protected]

  • Rescheduling requests made 9 business days before the commencement of the training are free.
  • Rescheduling that takes place within 9 business days of the commencement of the training will incur a $150 administration fee.
  • We do not charge for student substitutions at any time.

We are unable to offer refunds for cancellations.

While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.

We are not able to offer refunds for no-shows or uncompleted courses.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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