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Discover the secrets to effective communication and relationship building in the workplace with this results-oriented course from the American Management Association. Gain the skills to build trust, influence others, and maximize productivity through conscious communication strategies. Take your career to new heights by mastering the art of building better work relationships.

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Virtual Communication Effectiveness

Improve your digital communication skills and increase productivity with the Virtual Communication Effectiveness course at the American Management Association. Learn how to leverage digital tools, break down silos, and strengthen relationships in a virtual workplace. Gain practical tips and best practices for effective virtual communication.

  • All levels
  • 21 and older
  • $2,695
  • Live, interactive online classroom
  • 15 hours & 30 minutes over 2 sessions

Start Dates (0)

  • $2,695
  • Live, interactive online classroom
  • 15 hours & 30 minutes over 2 sessions
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Class Description

Description

What you'll learn in this communications course:

Communicating virtually is convenient and a huge asset if/when we know how to use it to our best advantage—but few of us have the experience to consistently do so. Take this course to learn how to tame and leverage the digital communication tools you and your team use every day and get more things done with greater impact.

In addition to practical tips and best practices, you’ll explore more in-depth topics like intergenerational communication, ensuring messages are understood and acted upon, breaking down silos, reducing cross-team dysfunction, and harnessing digital tools in every form to strengthen relationships, increase productivity and improve job satisfaction.

Who Should Attend

This course is designed for all professionals who want to build new digital habits (whether experienced or inexperienced with digital communications) and get more things done with greater impact, effectiveness and speed.

How You Will Benefit

  • Explore a wide range of digital communication systems, from internal corporate messaging apps like Slack or MS Teams to external channels
  • Recognize how different generations communicate (style, tone, modality, speed of response, and more)
  • Learn how interpersonal relationships affect digital communications (and vice versa)
  • Explore best practices for using digital communication methods for multiple purposes
  • Take actions to ensure your messages will be read and acted upon
  • Discover best practices for attending video meetings or leaving video messages (digital body language)

What You Will Cover

  • Assessing the effective and ineffective uses of your organization’s communication modalities
  • Recognizing how virtual communication tools in the workplace draw different types of users
  • Exploring how communicating cross-generationally can strengthen interpersonal relationships within workplace teams 
  • Identifying best practices for using short message technology
  • Understanding the importance of context setting in virtual messaging
  • Determining the needs of your audience and the best message modality for communicating with them
  • Exploring best practices for different virtual communication modalities
  • Troubleshooting and finding solutions when things go wrong in virtual communications
  • Determining preferences, choices for, and usage of different modalities for different scenarios
  • Discussing how virtual communication systems can be used for multiple purposes 
  • Practicing and applying skills learned to your virtual workplace technology using typical scenarios.
  • Creating your virtual communication plan

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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American Management Association

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