ITIL Release Control & Validation w/ Certification Exam
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- $3,095
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- 40 hours over 5 sessions
May 2nd
9am–5pm EDT
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Class Description
Description
What you'll learn in this it project management training:
Full course name: ITIL®-RCV: Intermediate Capability: ITIL® Release Control and Validation with Certification Exam
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
The main process focus areas of this course include:
ITIL Release, Control and Validation (RCV) Certificate Exam
Certification:
ITIL Release, Control and Validation (RCV) Certificate
Exam Information:
The ITIL Release, Control and Validation (RCV) exam can be taken in any of the following three ways:
The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
Credits
- Upon successfully achieving the ITIL Release, Control and Validation certificate, the participants earn four credits toward their ITIL Expert certification
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
The main process focus areas of this course include:
- Service asset and configuration management (SACM)
- Change management
- Change evaluation
- Release and deployment management
- Service validation and testing
- Request fulfillment
- Knowledge management
- Facilitated Training
- Books
- Exam Voucher
- You will receive a course study book including case studies and sample exam questions
- You should acquire and read the ITIL Service Design core publication, which you should read as part of personal study
- Review your ITIL Foundation course materials
ITIL Release, Control and Validation (RCV) Certificate Exam
Certification:
ITIL Release, Control and Validation (RCV) Certificate
Exam Information:
The ITIL Release, Control and Validation (RCV) exam can be taken in any of the following three ways:
- On the last day of the course, in-class exam
- In the comfort of your home and at any time, after the course completion via PeopleCert (online)
- At your convenience, at an eligible testing center
- Multiple choice examination questions
- Number of Questions: 8
- Pass Score: 28/40 or 70%
- Exam Duration: 90 minutes
- Open/Closed Book: Closed Book
The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
Credits
- Upon successfully achieving the ITIL Release, Control and Validation certificate, the participants earn four credits toward their ITIL Expert certification
Remote Learning
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
Refund Policy
A student who cancels within 7 days of signing the enrollment agreement but before instruction begins receives all monies returned with the exception of the non-refundable registration fee.
Thereafter, a student will be liable for:
- The non-refundable registration fee of $100 plus
- The cost of any textbooks or supplies accepted plus
- Tuition liability as of the student's last date of physical attendance
- Prior to or during the first week - 0% Penalty
- During the second week - 25% Penalty
- During the third week - 50% Penalty
- During the fourth week - 75% Penalty
- After the fourth week - 100% Penalty
The failure of a student to notify CourseHorse in writing of withdrawal may delay a refund of tuition.
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NetCom Learning
NetCom Learning delivers top-quality training and certification solutions to businesses, individuals and government agencies.
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Since its inception in 1998, NetCom has trained over 95 percent of the Fortune 500, serviced over 23,000 business customers, and advanced the skills and careers of over...
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