Learn about ITIL, a set of practices for IT service management, through online classes that cover topics such as service strategy, design, transition, and operation.
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Learn the practices, tools, and skills that make true continuous operation possible in the real world. For decades there have been big disconnects between the different roles of the IT shop. We struggle with inherent barriers between development projects and the stable infrastructure needed to deploy and run products. Applications get completed and tested in insulated internal environments without adequate collaboration between production IT staff...
Gain the knowledge and skills you need to plan, implement, and optimize service design processes in this ITIL Service Capability: Operational Support and Analysis training. Intermediate OSA focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. You Will Learn How To: Prepare for and pass the ITIL Operational Support and Analysis...
This course, based on the ITIL best practice service lifecycle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision. The certification exam is taken on the last day of class and those passing while receive an ITIL Foundation Certificate in IT Service Management . The cost of...
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An immersive exam-prep course that prepares you for the ITIL 4 Foundation exam. This course covers the most recent update (ITIL 4 - February 2019) to the certification exam and is available in multiple learning formats - Online self-learning, Live-online, and Traditional classroom training. Make your learning experience convenient without compromising on the learning outcomes. This training program is geared towards a 360° coverage of the ITIL...
Get introduced to ITIL 4 and look at IT service management through an end-to-end operating model! The three-day entry-level ITIL 4 Foundation course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines. It develops your understanding of key concepts of service management and the ITIL® 4 service management framework. You learn to create, deliver and gain insights on the end-to-end process that integrates...
Enhance your IT service management skills and learn how to manage information technology in the modern service economy with this comprehensive course from QuickStart. Explore the framework of ITIL® 4 and gain a deep understanding of customer experience, digital transformation, and value streams. Ideal for IT professionals, business managers, and project managers.
ONLC Training Centers - Virtually Online
ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers. You will learn: The ITIL Service Management System The Service Value Chain Continual Improvement best practices...
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