Improving Communications

Improving Communications

Professional
Midtown, New York, New York
(41 Reviews)

Do communication problems waste your time and money? 

Improving Communications provides individuals and organizations with Business Writing, Public Speaking, Customer Service, Leadership, and UB4I® Sales training classes, as well as supplying a dynamic and engaging speaker for events.


Communication problems waste time and money. Ineffective communication also causes morale problems. Eighty percent of corporate waste can be attributed to deficient communication. Due to poor English-speaking skills, the economy loses an estimated $75 billion annually (Fortune Magazine, 2003).  

By providing communication skills training, businesses help individuals to write, speak, serve customers, and lead people more effectively. Positive results of these trainings mean efficient use of time and resources, increased client retention and sales, and increased credibility for managers and supervisors. An engaging and informative motivational speaker inspires your audience to reach greater achievements and grow your business.  

Communication skills training helps individuals grow. 
  • Greater public perception of credibility 
  • Higher employee productivity 
  • Consistent accuracy 
  • Saved time 
  • Increased profits 
  • High morale 
  • Greater respect among staff and leaders 
Improving Communications serves a wide variety of clients. Since 2001, Improving Communications has provided trainings to employees of companies such as The Estée Lauder Companies, Madison Square Garden, Cablevision, The State University of New York, The Government of Singapore Investment Corporation, Georgian College, and Interstate National Dealer Services. We help our clients maximize their most important resource—their people.

Reviews of Improving Communications

(41 Reviews)
A Guide to Working Remotely (Webinar)

5/12/2020
Ada O.

Attended: A Guide to Working Remotely (Webinar)


The class was very good. Excellent tips and visual aids

Leadership and Management Development

3/6/2020
Sean H.

Attended: Leadership and Management Development


This class was fantastic. The points that were covered were extremely relevant and sparked very healthy discussion. The course book is a great resource that is easy to use and our instructor, Rich Atkins, was very knowledable, personable and funny. A great class that I would recommend for veteran and beginners in leadership roles.

Behavioral Interviewing

11/14/2019
Debbie W.

Attended: Behavioral Interviewing


Marc is very knowledgeable, a great teacher and personable. The course was excellent and I learned techniques that I will apply to my current role. Highly recommend this course for anyone who wants to improve their interviewing skills.

Improving Customer Service

11/5/2019
Jason C.

Attended: Improving Customer Service


Very insightful, great exercises. I would advise doing this over the course of two days though, as one very long class with is exhausting. Other than that, it was a very positive experience.

Improving Customer Service

11/1/2019
Peter M.

Attended: Improving Customer Service


Good on target and topic course. Efficient

Leadership and Management Development

10/6/2019
Anonymous

Attended: Leadership and Management Development


This was a really fun class. Small groups in varying business platforms. John Epstein was a very good moderator/educator.

Improving Customer Service

6/25/2019
Shane M.

Attended: Improving Customer Service


This was a very well lead class. The instructor was very nice and easy to follow. He was also thoughtful, open and honest. I was very thankful also that he announced all the breaks, lunch and other housekeepings before the session so that we did not have to worry about that and could focus on the content. I would recommend him for sure to anyone looking to address their customer service needs. The content of the class was well thought out - the handouts were very relatable and used real-world examples to both illustrate and relate seemingly dense concepts in an easy to follow format!

Leadership and Management Development

12/11/2018
Anonymous

Attended: Leadership and Management Development


The course was good, but some improvements may help. (1) I think there were too many people relative to the size of the room; it would have been better to hold fewer people in that room or use a much larger room, for a more comfortable seating arrangement and a chance to cover more content during the day (2) The instructor didn't stick to the schedule he announced at the beginning of the class and bypassed a designated break by over an hour (3) It would have helped to have had water bottles in the room or announced to the entire class at the beginning of class where water was located. I was very uncomfortable during the first ~2.5 hours because I was need in water but was too polite to disrupt the class to go get a drink. I was waiting to ask during the 10:30 break, which didn't happen until 11:45 or so my discomfort made it slightly more difficult to focus on the class.

Leadership and Management Development

4/12/2018
Nancy V.

Attended: Leadership and Management Development


I had a great experience taking this class! Learned a great deal of new skills and can’t wait to be able to apply them in my day to day work routine.

Advanced Presentation Skills

4/2/2018
Jim E

Attended: Advanced Presentation Skills


Thanks once again for being such an important part of the success of our recent leadership conference. Your keynote really engaged the participants, got them thinking, and set the stage for our afternoon workshops. I appreciate your experience and confidence as a facilitator which allowed you to take some of our folks outside of their comfort zone in the afternoon workshop.

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Questions about this school?
800 Third Avenue Ste 2800, New York, New York 10022
Improving Communications
Midtown, Manhattan
800 Third Avenue Ste 2800
Btwn 49th & 50th Streets
New York, New York 10022

Upcoming Classes at Improving Communications

Email Etiquette
Email Etiquette
Next start date:

Wednesday May 27th, 12pm - 1pm Eastern Time

Running Effective Meetings
Running Effective Meetings
Next start date:

Thursday May 28th, 10am - 12pm Eastern Time

Emotional Intelligence & Customer Service
Emotional Intelligence & Customer Service
Next start date:

Monday Jun 1st, 12pm - 1pm Eastern Time

Introduction to Public Speaking
Introduction to Public Speaking
Next start date:

Tuesday Jun 2nd, 9am - 1pm Eastern Time

Improving Customer Service
Improving Customer Service
Next start date:

Wednesday Jun 3rd, 9am - 1pm Eastern Time

Leadership and Management Development
Leadership and Management Development
Next start date:

Thursday Jun 4th, 9am - 1pm Eastern Time

Customer Service Communication in Times of Crisis
Customer Service Communication in Times of Crisis
Next start date:

Monday Jun 8th, 12pm - 1pm Eastern Time

Know Thine Audience (Webinar)
Know Thine Audience (Webinar)
Next start date:

Wednesday Jun 10th, 1pm - 2pm Eastern Time

A Guide to Working Remotely (Webinar)
A Guide to Working Remotely (Webinar)
Next start date:

Monday Jun 15th, 12pm - 1pm Eastern Time

How to Gather & Organize Information (Webinar)
How to Gather & Organize Information (Webinar)
Next start date:

Thursday Jun 18th, 12pm - 1pm Eastern Time

Communicating Strategically (Webinar)
Communicating Strategically (Webinar)
Next start date:

Monday Jun 22nd, 12pm - 1pm Eastern Time

The Finishing Touches On Written Documents
The Finishing Touches On Written Documents
Next start date:

Tuesday Jun 30th, 12pm - 1pm Eastern Time

Resume Writing, Networking, & Interviewing Workshop
Resume Writing, Networking, & Interviewing Workshop
Next start date:

Thursday Sep 10th, 9:15am - 5pm Eastern Time

Effective Business Writing
Effective Business Writing
Next start date:

Tuesday Sep 15th, 9:15am - 5pm Eastern Time

Workplace Professionalism: Harassment Learning Program
Workplace Professionalism: Harassment Learning Program
Next start date:

Tuesday Sep 22nd, 10am - 1pm Eastern Time

Behavioral Interviewing
Behavioral Interviewing
Next start date:

Wednesday Sep 23rd, 9:15am - 5pm Eastern Time

Business Grammar & Usage: English Boot Camp
Business Grammar & Usage: English Boot Camp
Next start date:

Thursday Sep 24th, 9:15am - 5pm Eastern Time

Diversity - Building a Thriving Business Environment
Diversity - Building a Thriving Business Environment
Next start date:

Tuesday Sep 29th, 9:15am - 5pm Eastern Time

Sales Presentation Skills
Sales Presentation Skills
Next start date:

Wednesday Sep 30th, 9:15am - 5pm Eastern Time

Selling Skills ► Into Action
Selling Skills ► Into Action
Next start date:

Tuesday Jun 9th, 9am - 1pm Eastern Time

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Teachers at Improving Communications